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How we protect your account and privacy

When you open an account at naga 169, your personal information and payment details are protected by encryption and strict access controls.

Data encrypted in transit and at restLocal payment methods supportedAccount verification via email and SMS
naga 169 How we protect your account and privacy
REACH OUR TEAM

Contact us about your privacy

If you have questions about how we handle your data, want to request access to your information, or need to report a privacy concern, our support team is available through multiple channels.

Email support Send your privacy request to our data team at [email protected]. Include your account email and the specific information you're asking about. We'll respond within 14 days.
Live chat Use the chat widget in the bottom right of your account dashboard to speak with our team. Available daily 08:00 to 22:00 UTC+7 (Jakarta time).
Account settings You can view and edit your profile, phone number and email directly in Settings → Personal Data. Changes take effect immediately.
HOW WE WORK

Data security and your account rights

Your trust is the foundation of your experience at naga 169. We use SSL encryption for all data transfers, store sensitive information in isolated databases with restricted staff access, and conduct regular…

Encryption and storage

All data transmissions between your device and naga 169 servers use TLS 1.2 or higher encryption. Your password and payment credentials are never logged or visible to support staff.

Payment verification

Before any withdrawal, we confirm your identity and match it to the account registration. DANA, OVO, GoPay and QRIS transfers are validated by the payment provider and our system in real time.

Cookie and tracking

We use session cookies to keep you logged in and analytics cookies to track button clicks and game loads. You can control third-party cookies in your browser settings.

Data retention

Account data is kept while your account is active. Closed accounts are anonymised or deleted within 90 days, unless we must retain records for legal compliance.

Your access rights

Email [email protected] with 'Data Access Request' in the subject line to receive a copy of all data naga 169 holds about you, free of charge, within 14 days.

Corrections and deletion

You can update your email, phone and address in Account Settings immediately. To request deletion where local law permits, contact support with your account email and reason.

Privacy policy questions answered

We've gathered the questions our players ask most about privacy, data handling and account security. If you don't see your concern here, reach out to our support team via email or live chat.

We collect your full name, email address, phone number, date of birth, and residential address to create and verify your account. When you deposit via DANA, OVO, GoPay or QRIS, we record the transaction amount and timestamp but do not store wallet credentials. We also log your IP address and device type for security.

Personal data is retained for 90 days after account closure to handle any pending withdrawals or disputes, then permanently deleted where local law permits. Transaction records for accounting purposes may be kept longer in line with local tax and financial regulations.

Yes. Email [email protected] with the subject 'Data Access Request' and include your account email address. We will provide a complete export of your account data—personal information, deposit and withdrawal history, and game activity—within 14 days at no cost.

Deposits through DANA, OVO, GoPay and QRIS are processed via PCI-certified payment gateways. naga 169 never stores your full payment method details. All transfers are encrypted and verified by both the payment provider and our security system in real time.

No. Your personal information is never sold. We share data only with payment processors and support providers essential to run your account, all bound by confidentiality agreements. We may disclose data to law enforcement where local law requires or to prevent fraud.

Cookies are small files stored on your device. We use session cookies to keep you logged in securely, and analytics cookies to track button clicks and game load times so we can improve the lobby. You can disable cookies in your browser; you'll remain logged in but some features may work slower.

Log into your account, go to Settings → Personal Data, and edit your email address, phone number or residential address directly. Changes take effect immediately. For changes to your name or date of birth, email support with proof of identity, as depends on local law.